Return & Refund Policy

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Welcome to ICCHEPURON. We want our customers to be satisfied with their purchases. This Return & Refund Policy explains the conditions under which products can be returned or refunded from www.icchepuron.com.

1. Return Eligibility

You may request a return if:

The product is damaged, defective, or incorrect

The product received does not match the order

Return requests must be made within 48 hours of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products damaged due to misuse or negligence

Products without original packaging or tags

Items returned after the allowed return period

3. Return Process

To request a return:

Contact us within 48 hours of delivery

Provide order details and clear photos/videos of the issue

Our team will review and confirm the return eligibility

Once approved, we will provide return instructions.

4. Refund Policy

Refunds will be processed after we receive and inspect the returned item

Refunds may be issued via the original payment method or store credit

Delivery charges are non-refundable unless the issue was caused by us

5. Exchange Policy

Exchanges are allowed only for defective or incorrect items

Exchange depends on product availability

6. Return Shipping Cost

If the return is due to our mistake (wrong or damaged product), we will cover the return shipping cost

If the return is due to customer preference, the customer must bear the return shipping cost

7. Contact Information

For return or refund requests, please contact us:

Business Name: ICCHEPURON
Website: www.icchepuron.com
Address: TB-Gate, Mohakhali, Dhaka-1212
Phone: 01889864107